Refund policy
At Halo & Harmony, we strive to ensure your complete satisfaction with every purchase. If you're not fully satisfied with your order, we're here to help.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
- Due to the nature of our products, opened items or products that have been tampered with cannot be returned.
- Gift cards and promotional items are non-returnable.
How to Initiate a Return
To start a return, please contact our customer support team with your order number and reason for return. Once approved, we will provide you with return instructions.
Refunds
Refunds will be processed once the returned item is received and inspected. It may take 7-10 business days for the refund to reflect on your original payment method.
Exchanges
If you received a damaged or defective product, please contact us immediately, and we will be happy to replace it.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a damaged product. Shipping costs are non-refundable.
If you have any questions, feel free to reach out to our support team. We're here to ensure you have a positive experience with Halo & Harmony.